Customer Support

Watts Home Support

Which devices are compatible with the Watts Home app?
What are the WiFi connectivity requirements?
How do I create a new Watts account?
How do I change my account name?
How do I recover or change my password?
How do I add a location?
How do I edit a location, delete a location and edit order of locations?
How do I add a device?
How do I change a device's name, delete a device and edit order of devices?
Why is the app rejecting the device Registration Code?
How do I share access to my devices to others, such as my family or building caretaker?
How does the Home/Away toggle work?
How do I change the Floor Heating temperature?
How do I change the device schedule?
How do I view the energy usage?
How do I open the energy usage report?
How do I change the fan operation?
How do I change the humidity settings?
How do I setup the app to receive alert notifications?
How do I view the status of the sensors for my snow melt system?
How do I change the settings on my snow melt system?
How do I change the language?
I registered a device but now it’s missing:
The app shows that the device is not available. How do I correct this issue?
Who can help me?
How do I check my software version?

1. Which devices are compatible with the Watts Home app?

The following devices are compatible:

tekmar WiFi Setpoint Control 170
tekmar WiFi Thermostats 561, 562, 563, 564, 564B
tekmar WiFi Snow Melting Control 670 and 671
SunStat Connect Thermostat
SunStat Connect Plus
SunStat Command Plus

2. What are the WiFi connectivity requirements?

The devices require WiFi version N using a 2.4 GHz signal and WPA2 encryption. WEP encryption is not supported.

3. How do I create a new Watts account?

Select Get Started
Select Sign up now
Scroll through the Terms of Use and select "Accept & Continue" button
Scroll through the Privacy Policy and select "Accept & Continue" button
Enter your email address and select "Send Code" button
Check your email inbox for an email from Watts with a verification code
Enter the 6-digit verification code and select "Verify" button
Provide Account information and select "Continue" button
Enter your "Password" and repeat password
Select "Create Account" button to create a new Watts Home account

4. How do I change my account name?

Select "Account" from the menu page
Select "Edit Information" button
Edit your account information and select "Continue" button

5. How do I recover or change my password?

Select Get Started. If you are logged in the app, select "Sign Out" from main menu
Select "Forgot password? Click here"
Enter your email address and select "Send Verification Code" button
Check your email inbox for an email from Watts with verification code
Enter the 6-digit verification code and select "Verify" button
Enter your new password and repeat password
Select "Continue" button

6. How do I add a location?

When you setup a new account, you must create a location to be associated with your account e.g., "My Location", and this locaton is designated as your "Primary" location.

"Standard Order (A-Z)" shows locations in alphanumerical order (1, 2, 3, ... a, b, c...) and the feature is enabled when you have two or more locations.

To add a new location (Standard Order), follow these steps:

Select the menu icon (3 lines in the upper left corner)
Select "Locations" from the menu page
Select the "+" icon
Select "Add Location"
Enter the location's information. With "Standard Order" selected, you can make this the primary location that is shown when the app opens
When "Standard Order" has been selected, your new location will be listed in alphanumerical order, where the "Primary" location is always shown on top

"Custom Order" lets you arrange your list of locations in a way that you choose yourself, and feature is enabled, when you have two or more locations.

To add a new location (Custom Order), follow these steps:

Select the menu icon (3 lines in the upper left corner)
Select "Locations" from the menu page
Select the "+" icon
Select "Add Location"
Enter the location's information. With "Custom Order" selected, you can change its order in the list; where if placed as the first location, it will be the location shown when the app opens
Select "Cancel" button on the pop-up
When "Custom Order" has been selected, your new location will be listed in the bottom of the location's list

To add a new location and edit order of locations, follow these steps:

Select the menu icon (3 lines in the upper left corner)
Select "Locations" from the menu page
Select the "+" icon
Select "Add Location"
Enter the location's information. With "Custom Order" selected, you can change its order in the list; where if placed as the first location, it will be the location shown when the app opens
Select "Edit Order" button on the pop-up
Next, the "Edit Locations Order" page will appear, to rearrange your locations press and hold a location tile until its color changes, then drag it to your preferred location. Alternatively, you can use the arrow icons to move it up or down.

7. How do I edit a location, delete a location and edit order of locations?

When Custom Order is selected, follow these steps to edit the order of your locations:

Select "Sort" button on the Locations page
Select the "Edit Locations Order" button from the bottom menu. This button is only enabled when "Custom Order" is selected.
On the "Edit Locations Order" page to move a location tile, press and hold until it changes color, then drag and drop it to your desired destination. Alternatively, you can use the arrow icons to move it up or down.
Select the "Save" button, once you've made changes to the order.

To edit a location, follow these steps:

Select the menu icon (3 lines in the upper left corner)
Select "Locations" from the menu page
Select the ellipsis icon
Select "Edit Location"

To delete a location, follow these steps:

Select the menu icon (3 lines in the upper left corner)
Select "Locations"
Select the ellipsis icon
Select "Delete Location"
Confirm deletion by selecting the "Delete" button

8. How do I add a device?

To add a device to the selected location, follow these steps:

Select the "+" icon
Select "Add Device"
Enter the 8-digit registration code from the device's WiFi or Services menu
Enter the device's Nickname
Select the "Add Device" button

"Standard Order (A-Z)" shows Devices in alphanumerical order (1, 2, 3, ... a, b, c...) and the feature is enabled, when you have two or more devices.

To add a device (Standard Order), follow these steps:

Select the "+" icon
Select "Add Device"
Enter the 8-digit Registration Code from the device's WiFi menu or Services menu
Enter the device's Nickname
Select the "Add Device" button
With "Standard Order" selected, the newly added device will be displayed alphanumerically

"Custom Order" lets you arrange your list of devices in a way that you choose yourself, and the feature is enabled, when you have two or more devices.

To add a device (Custom Order), follow these steps:

Select the "+" icon
Select "Add Device"
Enter the 8-digit Registration Code from the device's WiFi menu or Services menu
Enter the device's Nickname
Select the "Add Device" button
Select "Cancel" button on the pop-up
When you have a "Custom Order" your new device will be listed in the bottom of the device's list

9. How do I change a device's name, delete a device and edit order of devices?

Edit the device's name or its location by following these steps:

Select the device's location
Select the ellipsis icon of the device
Select "Edit Device"
Edit the device Nickname and/or device's location
Select "Save" button

Delete a device by following these steps:

Select the device's location
Select the ellipsis icon of the device
Select "Delete Device"
Select "Delete" to confirm the deletion

When Custom Order is selected, follow these steps to edit the order of your devices:

Select the "Sort" button on the Dashboard page
Select the "Edit Devices Order" button from the bottom menu. This button is only enabled when "Custom Order" is selected.
On the "Edit Devices Order" page to move the device tile, press and hold until it changes color, then drag and drop it to your desired destination. Alternatively, you can use the arrow icons to move it up or down.
Select the "Save" button once you've made changes to the order

10. Why is the app rejecting the device Registration Code?

The Registration Code is valid for 30 minutes before it expires.

Double check that you are using the correct mobile app for the device. The Watts Home app is NOT compatible with the following equipment:

tekmarNet Gateway 486 (download tekmarNet Gateway app)
Smart Boiler Control 294 (download Watts OnSite app)

11. How do I share access to my devices to others, such as my family or building caretaker?

The person that creates a location and adds new devices becomes the location's owner.

The owner can then invite other users to view and adjust the devices at that location by following these steps:

Select the "+" icon
Select "Invite User"
Enter the email address of the user and choose the user type, where the "Contractor" and "Guest" user types have the same permissions, and it is at the location's owner discretion on choosing the user type
Select "Send Invitation" button

The invited user will receive an email with a link to setup their Watts Home account and the location will be added to their list.

12. How does the Home/Away toggle work?

The Home/Away toggle lets you save on energy costs while you are away from your building location for a day or more. Simply set your location to “Away” and all thermostats operate at an energy saving setting for both heating and/or cooling, and the snow melting system has the option to not melt. Prior to your return, set the location to “Home” and all thermostats and the snow melting system will resume normal operation.

If the location is unoccupied on a predictable, repeating schedule, it is recommended to set up a schedule rather than using the Home/Away toggle.

If you have multiple locations, the Home/Away toggle can be selected from the location list.

13. How do I change the Floor Heating temperature?

The tekmar Thermostats 561, 562, 563 and 564 support a Floor Heating temperature. It is only shown if configured and a floor sensor is installed.

In the Watts Home app, go to the thermostat's Device Details page.
Select the "Floor" button on the Device Details page where the temperature reading from the "Floor" sensor is indicated.
Make the necessary adjustments to the Floor Heating settings using the bottom menu.
Click the "Save" button to apply your changes.

Alternatively, you can provide changes on the Device Settings page:

In the Watts Home app, go to the thermostat's Device Details page.
Select the ellipsis icon.
Select Device Settings.
Make the necessary adjustments to the Floor Heating settings on the Device Settings page.
Click the "Save" button to apply your changes.

14. How do I change the device schedule?

In the Watts Home app, go to the thermostat's Device Details page
Select Schedule
Select the "Create New Schedule" button
Select the days of the week that share the same occupancy schedule
On the next step set up your Schedule Details
Click on the "Save" button after you've configured all the necessary details

15. How do I view the energy usage?

In the Watts Home app, go to the thermostat's or snow melt control's Device Details page
Select Usage
You can view the energy use hours either weekly or monthly
Select the download icon to email the energy use CSV file to your email inbox

16. How do I open the energy usage report?

The energy usage report is sent to your email account in a CSV file format that can be opened using a spreadsheet program such as Microsoft Excel.

17. How do I change the fan operation?

The tekmar Thermostats 562, 563 and 564 support fan operation

In the Watts Home app, go to the thermostat's Device Details page
Select the "Fan" button on the Device Details page
Make the necessary adjustments to the Fan settings using the bottom menu
Click the "Save" button to apply your changes

Alternatively, you can provide changes on the Device Settings page:

In the Watts Home app, go to the thermostat's Device Details page
Select the ellipsis icon
Select Device Settings
Make the necessary adjustments to the Fan settings on the Device Settings page
Click the "Save" button to apply your changes

18. How do I change the humidity settings?

The tekmar Thermostats 563 and 564 support a relative humidity sensor, whose reading is shown as indicated below. Additionally, these thermostats can control the operation of either a humidifier and/or a dehumidifier if configured/installed.

In the Watts Home app, go to the thermostat's Device Details page
Select the "Humidity" button on the Device Details page
Make the necessary adjustments to the Humidity settings on the Device Details bottom menu
Click the "Save" button to apply your changes

Alternatively, you can provide changes on the Device Settings page:

In the Watts Home app, go to the thermostat's Device Details page
Select the ellipsis icon
Select Device Settings
Make the necessary adjustments to the Humidity settings on the Device Settings page
Click the "Save" button to apply your changes

19. How do I setup the app to receive alert notifications?

There are 3 ways to receive the notifications:

Push – Messages from the Watts Home app on your mobile phone
Email – Emails will be sent to your email inbox
Text – Messages will be sent to your mobile phone number

20. How do I view the status of the sensors for my snow melt system?

In the Watts Home app, go to the snow melt control's Device Details page
Select Status

21. How do I change the settings on my snow melt system?

In the Watts Home app, go to the snow melt control's Device Details page
Select the ellipsis icon
Select Device Settings
Adjust settings
Click the "Save" button to apply your changes

22. How do I change the language?

Select Menu
Select Settings
Select the preferred language
Select Save

23. I registered a device but now it’s missing:

There are different reasons for a missing device:

The device isn’t listed in the default location. Please check all your locations.
Somebody de-registered the device in the WiFi menu of the control.

24. The app shows that the device is not available. How do I correct this issue?

Check the Internet and IoT connection status on the device.

If the Internet is disconnected, check that the WiFi signal strength is between -10 to -70 dB, powering the router off and then on, and that “bandsteering” on the router is disabled.

If IoT is disconnected, the router may be blocking an outbound connection to the Watts cloud.

On the tekmar Setpoint Control 170 and WiFi Thermostats 561, 562, 563, 564: